Motorists can also receive instant replies to their inquiries with this new service.
The Roads and Transport Authority (RTA) in Dubai has launched a smart channel named Salik Virtual Assistant to deliver Salik services through Chat Bot.
Users of Salik Virtual Assistant on the portal (www.salik.gov.ae) can receive instant replies to their inquiries through an automated response i.e. Chat Bot. This channel can provide information about the balance of Salik account and top-up. In case the Virtual Assistant is unable to sort out customer inquiries, the customer will be automatically referred to the concerned staff who will assist in the case.
Through this new smart channel, customers can recharge Salik accounts via credit card or vouchers available at points of sale through inserting the registered telephone number, and the vehicle plate number.
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