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Home » Mystery shopper app to rate govt services launched in UAE – News
Khaleejtimes

Mystery shopper app to rate govt services launched in UAE – News

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Sheikh Mohammed took to social media to announce the app’s launch.

A phone app that lets UAE residents evaluate government services has been launched, it was announced on Monday. The UAE Mystery Shopper app is available in eight languages: Arabic, English, Urdu, Hindi, Spanish, Chinese, French and Russian to cater to the needs of customers from different nationalities in the country.

His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, took to social media to announce the app’s launch.

According to the app’s description on Google Play Store, users can evaluate their overall experience at government service centres. These include location, parking spaces, reception, waiting time, clarity of process, completion time, service fees, payment method and employee attitude.

“The UAE will continue to open new channels of communication with residents to get their feedback and suggestions about government services. This feedback will be used to assess service centres and submit their performance reports to the Cabinet,” Sheikh Mohammed tweeted.

The app has already been downloaded 100+ times on the Play Store and currently has a 4.9/5 rating. Reviews submitted by the users suggest that the app is very easy to use. “Great tool to monitor government services,” one user wrote.





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