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Kuwait City
September 16, 2019
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Teller – صراف

To execute branch cash and other teller-related transactions and ensure that all transactions are conducted in an error free manner and according to established procedures and applicable regulatory guidelines as well as providing high quality service within the branch. Detailed Description Teller Operations Execute branch cash and other teller-related transactions and ensure compliance with the approved policies/ procedures and the applicable regulatory guidelines. Hand over the cash and balance the same at the end of the day so that the total cash held conforms to the general ledger. Submit teller end of day reports and ensure accuracy and completeness of processing. Highlight instances of excess/ short cash noted in accordance with the duly approved policy and procedures. Resolve teller transaction related customer complaints timely and effectively in order to ensure customer satisfaction at all times. Directly engage in the resolution of common recurring customer problems, referring to other internal stakeholders if deemed necessary, so that customer service levels are continually improved. Report to the Head Teller any customer problems along with suggestions related to problems resolution in order to keep them informed on the branch activities and seek assistance for unresolved issues. Policies, Systems, Processes & Procedures

  • Follow all relevant functional policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

Job Requirements Eligibility Criteria: Diploma in Business or equivalent. Minimum Experience: No experience required. 1 year of post qualification experience as a Teller in a bank is preferred. Knowledge, Skills & Attributes: Knowledge of banking industry products / services. Knowledge of branch processes and teller operations. Ability to collaborate and communicate effectively. Ability to drive and achieve desired results within the defined time duration. Ability to interact with internal and external customers in a multi-cultural environment. Excellent time management skills. Accuracy and attention to detail. Ability to work under pressure. ntermediate computer and MS office skills. * Bilingual language skills in English and Arabic. Additional Details How To Apply Professional Area Retail and Private Banking

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