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Kuwait City
July 22, 2019
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Store Manager

Purpose of Job: The role is responsible to efficiently manage store operations and sales contribution through maximizing every opportunity to drive sales, reduce stock loss and maintain cost controls. The position in in-charge in delivering the highest levels of motivation and development of team members and store compliance of all the brand’s standard operating procedures (SOPs). Essential Duties and Responsibilities: Sales – Ensures to maximize sales and achieves monthly sales target – Checks with the Assistant Manager in ensuring that all staff attains highest possible levels of customer service, manpower and space productivity – Analyses sales performance report in order to correct space allocation, store layout, stock positioning including space provisions of seasonal items – Follows-up with the Assistant Manager on out-of-stock brands, product lines and assortments, slow sellers or item price sensitivities – Leads the store team in planning and organizing additional opportunities to promote sales and on-time delivery of promotional events VISUAL MERCHANDISING: – Checks and monitors standards application of in-store visual displays – Follows brand/lay-out guidelines correctly in order to deliver brand values – Ensures up-to-date “look” of window displays along with the Assistant Manager – Drives and heads sales floor presentation, housekeeping and replenishment principles as per brand standards – Ensures that guidelines and standards for visual presentation and store appearance are being followed STOCK LOSS CONTROL: – Implements safety and security control measures which include safety of employees, customers, security against merchandise loss, damage, theft, pilferage and crisis prevention of store (e.g., fire) – Ensures that store is within predefined yearly stock loss target/margin – Ensures that store accurately carries out all loss prevention activities – Orients/reminds staff on stock loss awareness / issues – Involves self in continuously seeking opportunities to reduce stock loss STAFF MANAGEMENT AND SUPERVISION: – Is responsible in efficient supervision and administration of all store staff – Ensures delivery of highest standards of in-store training including weekly communication meetings, regular debriefs, product knowledge and on-job trainings – Recommends staff areas of training needs and ensures that these are addressed through training and development – Monitors staff performance and identifies potential employees to be put under development programs STORE OPERATIONS: ‘ – Ensures systematic flow of work and operations – Ensures cleanliness and orderliness and proper stocking of items with regards to health and safety – Ensures daily bank deposits, petty cash control and liquidation – Ensures awareness in internal communication e.g., emails, memos, incoming/outgoing business correspondences – Double checks stock transfers and inventory documents – Re-checks customer item return/exchange/discount/promo transactions – Heads the periodical/yearly store inventory/stock-taking – Supports management decisions, requirements, expectations – Commits to follow and observe all store policies, rules and regulations

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