Job Description TITLE: Officer- Customer Service DEPARTMENT: Institutional Excellence FUNCTION: Respond to a variety of internal and external customer requests and inquiries via the telephone on in person over the counter. PRIMARY TASKS: 1. Provides comprehensive level of assistance to ensure smooth and efficient operations. 2. Provides high level of administrative and clerical support to the unit, department or function. 3. Undertakes special projects to meet the objectives of the function. 4. Prioritizes and manages multiple projects simultaneously, and follow-up on issues in a timely manner. 5. Collect and prepare background documents for various tasks. 6. Follow the college rules and regulations. 7. First line of contact to the internal and external customers. 8. Respond to a variety of inquires via the telephone or in person over the counter to internal and external customers. 9. Undertake other duties as required by the Manager. LEVEL OF RESPONSIBILITY: Responsible for providing quality administrative support to the Quality Management department. DIRECTION/SUPERVISION RECEIVED: The position works under the close direct supervision of the Manager. Skills SELECTION CRITERIA: Bachelor’s degree in Business Administration. Minimum 2 years experience in relevant field. Well developed communication and interpersonal skills. Highly developed organizational and time management skills.