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Kuwait City
June 19, 2019
Home » Job Feeds » IT SUPERVISOR at Oud Milano – Al Kuwait

IT SUPERVISOR at Oud Milano – Al Kuwait

Job Description

Policies, Processes & ProceduresFollow and monitor adherence to departmental policies, procedures and controls covering all areas of IT Services so that relevant procedural/legislative requirements are fulfilled Employee SupportProvide daily support to resolve employee requests about issues with hardware or software to ensure minimum downtimeDispatch faulty equipment to the appropriate provider if still under warranty to ensure their repair under the best terms and with minimum time utilization on the part of the IT team Business Units SupportProvide technical supervision, as well as support and guidance to business units IT teams to ensure the availability of guidance on how to resolve relevant issuesHelp desk SystemMaintain the help desk platform including user access and provide recommendations for the improvement of the system for its application in other departmentsEnsure the assignment of each tickets category to the appropriate IT section for the most efficient follow-upIT Support DevelopmentProvide guidance and on-the-job training to new employees on how to resolve IT issues commonly faced in the organisationEnsure the documentation of IT solutions to automate and facilitate the resolution of reoccurring issues in the futureFollow-up on relevant IT projects such as disaster recovery systems to ensure understanding and alignment over the way IT problems are addressedChange Management Support the management of change through continuous recommendations for the improvement of IT Services based on identified areas of improvement in dealing with governmental entities ReportingPrepare monthly reports on IT support activities highlighting the number of issues resolved as well as the time and means utilized in the resolution Related AssignmentsPerform other related duties or assignments as directed

Job Details

Job Location
Al Kuwait, Kuwait

Company Industry

Company Type
Employer (Private Sector)

Job Role
Information Technology

Employment Type
Full Time Employee

Monthly Salary Range

Number of Vacancies

Preferred Candidate

Career Level
Mid Career

Years of Experience
Min: 2

Residence Location

Bachelor’s degree / higher diploma

Min: 25 Max: 35

Click here to apply

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