- Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
- Implement activities under minimal supervision
- Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner
Guest Experience Focus:
- Build and maintain guest experience standards in order to build strong loyalty ïƒ¼ Address customers’ queries about products, prices, availability, product uses, and services
- Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers’ expectations
- Advise customers on product ranges best suited to their needs
- Demonstrate usage and benefits of various brands and products
- Generate sales, while achieving line and sales targets, using make up knowledge
- Sell-out target tracking at store level
- Generate daily sales reports
- Participate in achieving incentives
- Track post-launch sales at store level
- Ensure merchandising levels in the store are met as per the brand guidelines
- Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times
- Report stock shortages using the stock order form
- Ensure stock receipt as per set procedures
- Participate in relevant projects and community activities as and when needed
REQUIREMENTS What you need to succeed in this role:
- Guest experience focus
- Negotiation and Influencing skills
- Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now’s your chance.
- By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you’ll have everything you need to innovate your career.
What we can offer you We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow. Amazing benefits We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts. ABOUT THE COMPANY The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally. By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams. With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group’s success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group’s competitive edge in today’s market. By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.