The largest number of complaints – 375 – were about car rentals.
The Commercial Compliance and Consumer Protection (CCCP) sector in Dubai Economy resolved 1,196 tourist complaints in Q3 2019 with most of the complaints related to car rentals, e-commerce, automotive and electronics sectors.
The largest number of complaints – 375 – were about car rentals and 200 were about various services. E-commerce came third with 160 complaints, followed by the automotive sector (137 complaints) and electronics sector (123) while 201 were related to various other sectors.
Sustained consumer outreach and awareness building initiatives by CCCP also saw complaints from visitors increasing 73 per cent during the third quarter, compared to 692 such complaints received in the same period of 2018.
Saudi Arabia accounted for more than half of the total consumer complaints raised by visitors in Dubai during the months of July, August and September of this year – 669 complaints. Tourists from India were next with 68 complaints, followed by those from Egypt (59), Oman (45), UK (37), Kuwait (29), Pakistan (27), The Philippines (21), Bahrain (19) and Jordan (18). A number of other nationalities together accounted for 204 complaints.
Mohammed Ali Rashid Lootah, CEO, CCCP, said: “Dubai being a popular tourist destination, Dubai Economy accords top priority to resolving consumer complaints from tourists on account of their shorter period of stay here. We put in our best efforts and resolve such complaints within no longer than four working days.”
A major share (463) of the complaints received from tourists in Q3 2019 involved refunds. Non-compliance with the terms and conditions of purchase (223 complaints), commercial fraud (156), defective product (89), additional charges (48) were also among complaints raised by tourists and there were also 217 complaints pertaining to various other issues.
Lootah urged all consumers – residents and tourists alike – to report fraudulent or any other practices that could be harmful to them to CCCP on the phone number 600 54 5555 or the ‘Smart Protection’ app, which relies on artificial intelligence to protect consumer rights.
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