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Team Supervisor (Home Delivery Food & Non-Food) (open vacancy) - Hawali - Kuwait Jobs - Gulflance

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12.5 C
Kuwait City
January 19, 2021
Gulflance
Home » Team Supervisor (Home Delivery Food & Non-Food) (open vacancy) – Hawali – Kuwait Jobs

Team Supervisor (Home Delivery Food & Non-Food) (open vacancy) – Hawali – Kuwait Jobs


Job Description

We are looking for a Team Supervisor (Delivery of Food/ Non-Food) who is excited about building an amazing team of people who will have a huge impact on our customer experience. You will be responsible for leading the day to day operations of a delivery program. You should be a solution-oriented individual striving to provide a “Remarkable Delivery Experience” to our customers while promoting a safe and productive workplace.
 

  • Maintain and report on multiple key performance indicators related to safety, customer service, and productivity.
  • Interface with other departments to execute on new initiatives and issue resolution.
  • Investigate, report, and act on safety or customer service issues occurring in each market segment.
  • Oversee local procurement and interact with vendors including those providing vehicles, fix&repair, fuel, insurance, uniforms, telecommunications, and more.
  • Monitor hours worked, overtime, and ensure accurate submission of payroll.
  • Assist Ops Manager in the recruiting, training, and onboarding process for new employees.
  • Maintain driver and vehicle logs via the “team leaders” team.
  • Ensure employee compliance with Company/ State policies and regulations.
  • Perform delivery or dispatch operations for the purpose of training, accommodating significant business surges or staff shortages.
  • Ensure to monitor the Call Centre Operations by Monitoring System Performance.
  • Identify & Resolve all Related Problems; Teams, Operational & Couriers.
  • Monitor System Audits, Processes with Continuous Improvements.
  • Administer Scheduling Systems & Ensure Couriers Work Schedule is Always Updated to the Business Needs/ Requirements.
  • Maintain Company related assets; couriers, vehicles, delivery instruments/ aids, team leaders, and ensure all are under control.
  • Follow up continuously clients’ orders with couriers through managing the team leaders’ team on an effective and efficient basis.
  • Create a positive, inviting environment as you learn customers’ needs and present solutions.
  • Coach associates and be a role model for exceptional service, consultative selling and total solutions.

Job Details

Job Location
Hawali, Kuwait

Company Industry
Catering, Food Service, & Restaurant

Company Type
Employer (Private Sector)

Job Role
Logistics and Transportation

Employment Type
Full Time Employee

Monthly Salary Range
Unspecified

Number of Vacancies
1

Preferred Candidate

Career Level
Mid Career

Years of Experience
Min: 7

Residence Location
Kuwait

Gender
Male

Degree
Bachelor’s degree / higher diploma

Age
Min: 31 Max: 45

Education

BA, Logistics, Operations or Sales.



Click here to apply

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