Prime goal of the position is to take customer service to next level of satisfaction. This position is responsible for offering service contracts representing variety of spare parts and service sales for Heavy & Industrial Equipment products, serving current clients and increasing client database, through development and growth of business volume
· Ability to understand customer maintenance spare parts requirements and advise on the selection of correct spare parts by referring to correct spare parts manuals.
· Work closely with Parts, Service, and Sales to ensure parts availability and selling of parts
· Selling and advising of sales and services for existing and new clients
• Provide accurate spare parts offers and Tailor made solutions to for client’s maintenance by estimating all costs involved and pass equipment technical and engineering information by answering client’s questions and requests.
• Establish new relationships while maintaining existing relationships with customers. Understand the decision making unit & decision making process of each customer.
• Negotiate offer prices, terms and conditions to meet both client and company needs and closing sales.
• Follow up on parts deliveries and assist in collections of dues where necessary.
• Preparation of weekly call plans, weekly visit reports and any other reports when necessary.
• Gather information on customer machine population and update data base.
· Address problems and communicate efficiently with customers and/or service department to a timely resolution.
· Maintain equipment population records by customer follow-up and tracking lost sales
· Aggressively promote all current service and parts programs while utilizing telephone sales
- Job Location
- Al Kuwait, Kuwait
- Company Industry
- General Engineering Consultancy
- Company Type
- Employer (Private Sector)
- Job Role
- Employment Type
- Full Time Employee
- Monthly Salary Range
- $1,500 – $2,000
- Number of Vacancies
- Career Level
- Mid Career
- Years of Experience
- Min: 2 Max: 10
- Residence Location
- India; Kuwait
- Algeria; Bahrain; Comoros; Djibouti; Egypt; Iraq; Jordan; Kuwait; Lebanon; Libya; Mauritania; Morocco; Oman; Palestine; Qatar; Saudi Arabia; Somalia; Sudan; Syria; Tunisia; United Arab Emirates; Yemen
- Bachelor’s degree / higher diploma