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September 27, 2020
Home » Software Implementation/Application support engineer (open vacancy) – Al Kuwait – Kuwait Jobs

Software Implementation/Application support engineer (open vacancy) – Al Kuwait – Kuwait Jobs

Job Description

We are looking to hire young and energetic team members for “Software Implementation/application support engineer” position. Everyone is welcome to apply but your application will only be taken into consideration if it meets the following criteria:

  • Render consulting services and act to ensure customer meets deadlines
  • Review system issues, diagnose and resolve software incidents, including operating systems (Windows and Mac) and across a range of software applications.
  • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the end-users as soon as possible; escalating incidents to other support teams (network team, System Administration, Applications & Business solutions) where necessary
  • Install, test and configure new workstations and deployment for company software suite at customer sites
  • Configure and ensure software changes to system to assist in business organizational changes
  • Train users to use new or modified equipment, systems or software package.
  • Maintain a first-class level of customer service ensuring that all end-users are treated efficiently and in an appropriate manner.
  • Analyze system and compile system change needs as requested by customer
  • Improve software to meet customer’s business needs and follow best practices, standards and documentation
  • Inspect changes before customer performs user acceptance testing
  • Coordinate with customer to resolve issues
  • Record and manage customer specific implementation user guides for company application’s user community
  • Configure changes and upgrade software systems
  • Load baseline security data to Client database

Job Details

Job Location
Al Kuwait, Kuwait

Company Industry
Software Development

Company Type
Employer (Private Sector)

Job Role
Information Technology

Employment Type
Full Time Employee

Monthly Salary Range

Number of Vacancies

Preferred Candidate

Career Level
Mid Career

Years of Experience
Min: 1

Residence Location

Bachelor’s degree / higher diploma

Max: 28


Software engineering or IT required

Click here to apply

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