•Approach, greet, and offer assistance to customers entering the showroom according to the Mercedes-Benz brand image.
•Assist the customers in selecting available Mercedes-Benz products by undertaking an in-depth needs analysis.
•Explain vehicle performance, product details, features and benefits according to the Mercedes-Benz sales process.
•Offer and accompany the customer in test driving vehicles according to the Mercedes-Benz test drive process.
•Ensure smooth completion of the sales contract and associated documentation
•Promote and up sell Mercedes-Benz products and services (e.g. Mercedes-Benz Collection).
•Introduce finance and insurance products during the sales process and support implementation of finance and insurance campaigns.
•Facilitate that the F&I department receives sufficient customer information for a smooth hand-over.
•Facilitate that relevant paperwork, car registration and/or insurance documentation is completed according to the distributor policies.
•Organize the hand-over of the vehicle according to the distributor policy.
•Introduce the customer to the After-Sales department.
•Handle customer complaints tactfully and promptly according to the distributor policies and escalate difficult cases immediately to the Supervisor/Sales
•Create a target focused plan for new customer acquisition using a prospect development system.
•Use various methods (e.g. telephone, e-mail, visit) to acquire and follow-up on prospective customers and compile customer contact reports.
•Ensure regular and prompt updates of customer database and records to increase customer satisfaction and loyalty.
•Share knowledge and best practices about the respective specialized product or product group within the rest of the sales team.
•Gain expert product knowledge on Mercedes-Benz and competitor products, features and accessories and update this regularly.
Education Degree: Bachelor
Major: • Any • C-Sales Certification or recognized motor industry qualification (e.g. IMI) preferred.
Years of Experience: 2 – 5 Years
Field of Experience
• Experience 2 years’ working experience in a Sales role within Fleet/ Retail in automotive, luxury goods and/or premium service industry
•Knowledge of product presentation and sales methods
•Knowledge of Mercedes-Benz products and technologies preferred
•Knowledge of customer relationship management
•Excellent prospecting skills
•Excellent communication skills, with the ability to communicate at all levels
•Excellent interpersonal and negotiation skills
•Good English language skills (written and spoken)
•Arabic language skills
- Job Location
- Al Kuwait, Kuwait
- Company Industry
- Other Business Support Services
- Company Type
- Employer (Private Sector)
- Job Role
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Number of Vacancies
- Career Level
- Mid Career
- Years of Experience
- Min: 2 Max: 5
- Residence Location
- Bachelor’s degree / higher diploma
- Min: 25 Max: 40