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September 21, 2020
Home » Customer Service Team Leader (open vacancy) – Al Kuwait – Kuwait Jobs

Customer Service Team Leader (open vacancy) – Al Kuwait – Kuwait Jobs

Job Description

•       Auditing the daily work and practices of all the Customer Service Team and assure that all their work applies to the Customer Service SOP guidelines
•       To provide support to all team members, when needed
•       Ensuring the team members are effectively providing information to customer in a prompt manor
•       Responsible for organizing tasks between team members, according to business requirements
•       Accountable for coordination team shifts, leaves and vacations.
•       Handling inbound and outbound calls
•       Handling complaints with its different aspects and full coordination over it with the concerned department (Sales or Operations Depts.)
•       Meeting up with customers to resolve major issues, if required.
•       Daily work reports.
•       Coordination with other departments on all your daily aspects of work in the department
•       VIP customers handling
•       Working on internal policies and communication to ensure excellence.
•       Developing / enhancing processes to facilitate and standardize all work-related tasks.
•       Having direct contribution to promote sales and help sealing deals when necessary.

  •  Will be responsible for planning, organizing and executing Telephonic Sales, and reaching out to existing and potential customers.


·         Level of support given to team members
·         Effectiveness in organizing/ distributing tasks among team members
.         Problem solving and handling costumers’ complaints
.         VIP costumers handling

Job Details

Job Location
Al Kuwait, Kuwait

Company Industry
Other Business Support Services

Company Type
Employer (Private Sector)

Job Role
Customer Service and Call Center

Employment Type
Full Time Employee

Monthly Salary Range

Number of Vacancies

Preferred Candidate

Career Level
Mid Career

Years of Experience
Min: 3

Residence Location

Algeria; Bahrain; Comoros; Djibouti; Egypt; Iraq; Jordan; Kuwait; Lebanon; Libya; Mauritania; Morocco; Oman; Palestine; Qatar; Saudi Arabia; Somalia; Sudan; Syria; Tunisia; United Arab Emirates; Yemen

High school or equivalent

Click here to apply

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