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August 6, 2020
Home » Customer Service Officer (open vacancy) – Al Kuwait – Kuwait Jobs

Customer Service Officer (open vacancy) – Al Kuwait – Kuwait Jobs

Job Description

Job purpose : 
Responsible for serving the company  clients by answering incoming calls and guest patients inquiries and questions, make/reschedule appointments, handle & follow up complaints within the company  Medical Centres to ensure high customer satisfaction
Key Roles and Responsibilities

Policies & processes

  • Implement Customer Service policies and follow the set processes in order to achieve the Department’s objectives.

Customer Service Activities

  • Organize the Primary Healthcare Centre administration processes by making appointments and scheduling visits for the patients to ease providing the required medical treatment.
  • Responsible for answering Primary Healthcare Centre phone calls including checking with relevant Physicians and confirming appointments, taking appropriate messages, and answering multi-line telephone.
  • Greet patients & their families, direct them to specific destinations within the primary healthcare centre, and assist them in automated queue registration.
  • File and retrieve medical and non-medical documents, records, reports and correspondences as requested.
  • Open / sort incoming correspondences, including faxes and mail.
  • Responsible for Primary Healthcare Centre statistical analysis tasks, summarizing relevant statistical results, and implementing statistical methods for the issuance of the company Primary Healthcare Centre statistical reports.
  • Organize and maintain payment forms and received cash, reconcile invoices and money at the end of the day, and coordinate with the Accounting Section on cash management.
  • Contact IT section and report any queue malfunctions faced during the patients’ daily transactions.
  • Report any facility maintenance complaints to the Admin & Facility Management Supervisor in order to be handled by the Facility Maintenance Team.


  • Prepare and submit reports that cover all Customer Service activities, and other related fields for the management as required.


  1. Qualifications and Certifications
  • Bachelor Degree in Business Administration or related field.

Work Experience

  • Minimum of 5 years of experience in the same field

Behavioural Competencies

  • Refer to Competency Dictionary.

Language Skills

  • Proficient in English and Arabic.

Communications and Working Relations
Key Internal Contacts

  • All primary healthcare center’s departments

Key External Contacts

  • Patients
  • Suppliers
  • Visitors

* previous experience in a hospital or clinic.

Job Details

Job Location
Al Kuwait, Kuwait

Company Industry
Medical Hospital

Company Type
Employer (Private Sector)

Job Role
Customer Service and Call Center

Employment Type
Full Time Employee

Monthly Salary Range

Number of Vacancies

Preferred Candidate

Career Level
Mid Career

Residence Location

Bachelor’s degree / higher diploma


Bachelor’s Degree in Business Administration or related field.

Click here to apply

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