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January 25, 2020
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Home » Contact Center Chat Agent (open vacancy) – Al Kuwait – Kuwait Jobs

Contact Center Chat Agent (open vacancy) – Al Kuwait – Kuwait Jobs


Job Description

Chat agents communicate with customers through live chat or social media or email to answer questions, solve problems, and troubleshoot. Since they function on
the front line of customer service, it’s important that chat agents be comfortable communicating directly with customers.

SPECIFIC ACCOUNTABILITIES:
To keep customers happy and successfully solve any problems that may arise, chat agents perform a range of tasks. Based on the job listings we analyzed, chat agents
are expected to take on these duties and responsibilities.
• Receive and Promptly Respond to Customer Queries
• Document Issues and Resolutions
• Learn About New Products and Services
• Develop Customer Service Solutions
• Identify Possible Website/App Errors

Customer service – It’s essential that they have strong customer service skills
▪ Organization skills – Chat agents are responsible for recording
and documenting each question or problem as well as each
respective answer or solution. Because of this, chat agents
should have strong organizational skills and be able to effectively
sort large amounts of information whenever requested.
▪ Good attitude –Chat agents address customers in an upbeat and
positive manner. Even when facing complex problems or difficult
questions, it’s important that chat agents maintain a good
attitude
▪ Computer literacy – Chat agents perform their day-to-day tasks on a computer.
They must be able to easily operate a computer, especially in terms of checking
and responding to emails as well as utilizing live chat services and software.
▪ Problem-solving skills – the ability to solve problems is just as integral to a chat
agent’s work as solid communication skills. When presented with a problem,
chat agents must be able to find a solution calmly and efficiently, even if the
customer is impatient or disgruntled.

Skills

Education
▪ Diploma degree in relevant discipline
Knowledge
▪ Systems knowledge and system interrogation
▪ Knowledge of data capture
▪ Bilingual {English and Arabic}

Experience:
▪ 2 to 4 years of experience in customer facing/non-facing roles.

Job Details

Job Location
Al Kuwait, Kuwait

Company Industry
IT Services

Company Type
Employer (Private Sector)

Job Role
Customer Service and Call Center

Employment Type
Full Time Employee

Monthly Salary Range
Unspecified

Number of Vacancies
3

Preferred Candidate

Career Level
Entry Level

Years of Experience
Min: 2

Residence Location
Kuwait

Age
Min: 20 Max: 38



Click here to apply

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