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June 6, 2020
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Home » Client Care Manager at Ayadi Health – Al Kuwait – Kuwait Jobs

Client Care Manager at Ayadi Health – Al Kuwait – Kuwait Jobs


Job Description

Care Manager
 
The best thing about the twenty-first century is that technology is able to provide the most unexpected solutions to our problems. Ordering clothes and products online is easier than ever, online resources can help us diagnose our illnesses, and some platforms can even find a way to help people suffering from mental health problems.
 
Ayadi Health is just that – we are the first e-counselling app in the Gulf Cooperation Council. Our platform is designed to connect clients with mental health clinicians so that people can talk about their issues to a qualified professional from the comfort of their own home and in their own language.
 
At the moment, Ayadi is looking for young individuals who are passionate about helping others and are eager to learn in a growing tech market. We’re looking for someone who is energetic, innovative, and persevering who can fit in well with our fast-paced environment.
 
Duties:
Being a care manager is essentially being a go-between for our clinicians and our platform. This will include:
 
Addressing clinician concerns and complaints.
Involved in day-to-day operations of clinicians by handling their needs. 
Track clinician complaints and resolutions.
Recruitment and onboarding of clinicians
Develop a growth strategy based on clinicians, and provide effective means of communication to implement that strategy.
Ability to read and report on analytics (including both Mixpanel and Google Analytics) of clinician behaviours. 
Create plans and reports to address clinicians needs as the platform is developed. 
Collaborate with internal teams to address external concerns from clinicians.
Maintain clinician loyalty and satisfaction. 
Stay informed on the latest industry techniques for e-counselling and clinician service management.
 

Skills

Technical Skills:
All applicants should have proficiency in Microsoft Office as a baseline. If you have a background in sales and marketing, analytics, and healthcare, we believe you are well-suited to applying to this position.
 
Soft Skills:
We want approachable, driven, and friendly people. This is a business that is launching imminently, and so we expect things to come up that need ironing out. We want someone who can handle uncertainty, be proactive, be able to work with minimal guidance, and has strong communication skills.   

Job Details

Job Location
Al Kuwait, Kuwait

Company Industry
Other Healthcare Services; Internet & E-commerce

Company Type
Employer (Private Sector)

Job Role
Management

Employment Type
Full Time Employee

Monthly Salary Range
$3,000 – $4,000

Number of Vacancies
1

Preferred Candidate

Career Level
Mid Career

Years of Experience
Min: 4 Max: 8

Age
Min: 25 Max: 32



Click here to apply

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