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January 29, 2020
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Home » Certified Service Advisor at Al Mulla Group – Al Kuwait – Kuwait Jobs

Certified Service Advisor at Al Mulla Group – Al Kuwait – Kuwait Jobs


Job Description

• During the active reception you act as a representative of the Mercedes-Benz brand. You work thoroughly and responsibly. You prepare yourself for customer appointments and ensure that the active reception is delivered completely and in a customer-oriented way.
• You have good knowledge of company and service structures plus Mercedes-Benz brand service processes.
• You possess sound knowledge of processes and key personnel in the service area and in relevant customer care departments.
• You have a sound knowledge of the current After-Sales systems and software commonly used in a Mercedes-Benz operation and can use these (e.g. DMS, ASRA, EPC, EVA, VeDoc, WIS/ASRA, TIPS, Mercedes-Benz After-Sales
Portal, SPPS, Star Diagnosis and Xentry Solutions).
• You have good general PC skills and knowledge of Office applications (e-mail programs, MS Office, Internet and intranet, etc.).
• You have knowledge of all customer-relevant or frequently used media and devices and how they operate (social media, smartphones, etc.).
• You know the most important key indicators for the service and their levers.
• You know the main CSI drivers and your role in this.
• You are able to provide the customer with information about the product in a comprehensible manner and to explain technical contexts, enabling you to demonstrate the benefits of each offer or solution.
• You possess the relevant legal basic knowledge (e.g. warranty law) as well as country-specific legal provisions (e.g. main inspection/exhaust emissions inspection, safety inspection and accident prevention regulations).
• You can deliver the workshop order in high quality, thereby ensuring that the workshop can carry out repair work to a professional standard and in an efficient manner.
• You can perform an automatic short test and use the data generated during the process for order preparation (Xentry Portal Pro and automatic short test). You also have a sound knowledge of the procedure for reading out the damage codes of older vehicles.
• You can provide the customer with solutions as well as an estimate on the time and costs involved.
• You can estimate the options of value repairs and explain to the customer.
• You can explain telematics-based services (e.g. Mercedes Apps and others) and connectivity services and advise and assist the customer with these.

Skills

Educational Qualifications
Education Degree: BachelorMajor: Any
Experience
Years of Experience: 2 – 5 Years
Field of Experience
Automobiles

Skills
• Successful participation in the training series for Certified Service Advisor is desirable.
• Trained specialist in a customer-oriented service sector. (with proof of the necessary technical competencies through the Mercedes-Benz internal qualification‚ • Basic knowledge for new Certified Service Advisors without a technical qualification; after a successful appointment,
recruitment is possible even for people without prior technical knowledge). or
• Trained, certified automotive sales specialist in an automotive business. (with proof of the necessary technical competencies through the Mercedes-Benz internal qualification‚ Basic knowledge for new Certified Service Advisors without a technical qualification; after a successful appointment; recruitment is possible even for people without prior technical knowledge.)
• Experience in an operational service industry involving high customer expectations.
• Experience in an automotive service operation.
• Experience with Mercedes-Benz products.
• Experience with the Mercedes-Benz workshop process would be an advantage.
• It is an essential requirement for all Cars/Vans Certified Service Advisors to hold a driving license (Class B in Germany) for vehicles of up to 3.5 tons. (Similar as per Kuwait Laws)

Job Details

Job Location
Al Kuwait, Kuwait

Company Industry
Other Business Support Services

Company Type
Employer (Private Sector)

Job Role
Customer Service and Call Center

Employment Type
Full Time Employee

Monthly Salary Range
Unspecified

Number of Vacancies
Unspecified

Preferred Candidate

Career Level
Mid Career

Residence Location
Kuwait

Gender
Male

Degree
Bachelor’s degree / higher diploma

Age
Min: 26 Max: 40



Click here to apply

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