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September 24, 2020
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Home » CALL CENTER MANAGER (open vacancy) – Al Kuwait – Kuwait Jobs

CALL CENTER MANAGER (open vacancy) – Al Kuwait – Kuwait Jobs


Job Description

We’re looking for a Call Center Manager to join our team
Train and onboard new Call Center Agents as required to meet quotas.
Provide coaching and assistance to call center agents on an ongoing basis.
Process weekly sales lead reports for submission to management.
Oversee and ensure conflict resolution between associates and customers.
Ensure that all employees follow the company’s best practices for call center management and operations.
Develop presentations and talks to motivate and educate call center agents
Communicate company goals to associates so every employee understands his or her role
Conduct periodic surveys of customers and potential customers to ensure quality control

Skills

• Proven experience as call center manager or similar position
• Experience in customer service is required
• Knowledge of performance evaluation and customer service metrics
• Solid understanding of reporting and budgeting procedures
• Experience in a basic financial analysis (cost-effectiveness, cost-benefit etc.)
• Proficient in MS Office and call center equipment/software programs
• Outstanding communication and interpersonal skills
• Excellent organizational and leadership skills with a problem-solving ability
• Positive and patient
• High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
• Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus

Job Details

Job Location
Al Kuwait, Kuwait

Company Industry
Catering, Food Service, & Restaurant

Company Type
Employer (Private Sector)

Job Role
Management

Employment Type
Full Time Employee

Monthly Salary Range
Unspecified

Number of Vacancies
1

Preferred Candidate

Career Level
Management

Years of Experience
Min: 2 Max: 5

Residence Location
Kuwait

Degree
High school or equivalent

Age
Min: 30 Max: 35

Education

Higher degree in a relevant discipline will be appreciated -Certified Call Center Manager or equival



Click here to apply

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