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September 23, 2020
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Home » Call Center Agent (open vacancy) – Al Kuwait – Kuwait Jobs

Call Center Agent (open vacancy) – Al Kuwait – Kuwait Jobs


Job Description

• Comply with staffing schedules and break allowances
• Provide customers with accurate information at all times
• Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
• Create complaint tickets correctly, in adherence with policies and procedures
• Update the database with the most recent customer information
• Handle stressed, angry and confused customers in the most positive way possible
• Escalate cases that require intervention by Shift in Charge or Call Center Manager.

Skills

• Prior experience in a customer service role
• Good communication skills
• Able to communicate in Arabic and English
• Good computer skills

Job Details

Job Location
Al Kuwait, Kuwait

Company Industry
Household Appliances

Company Type
Employer (Private Sector)

Job Role
Customer Service and Call Center

Employment Type
Full Time Employee

Monthly Salary Range
Unspecified

Number of Vacancies
Unspecified

Preferred Candidate

Career Level
Entry Level

Residence Location
Kuwait



Click here to apply

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