Receive and process inbound calls by creating a service orders, leads, customer complaint using SAP CRM , Conduct outbound calls whenever required to promote Engineering products.
- IC agent must know how to handle & communicate with the all type of customers with the same level.
- IC agent must cope with stressed, angry and confused customers or callers. He must know how to deal with tasks like call backs, disconnects, call transfers, messages and holds.
- IC agent must use & follow the corresponding etiquette on the telephone in order to satisfy and please customers.
- Capability & ability to deliver knowledge on both products and services which will help to serve the customer and process customer calls
- IC agent must use specific skills related to questioning and listening in order to maintain an effective communication on the phone.
- Maintain correct customer information ( data entry)
- Process inbound calls: being able to classify the incoming calls and select proper process as per the following:
Maintenance Calls: create service orders or check for the order status
Complaint call: create customer complaint using CRM
Enquiry call: provide information to the customer about our products and create lead using proper lead type.
- Conduct outbound calls to promote Eng. group products.
- High school or Diploma Degree
- Kuwaiti National
Verbal Communication, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking
- Job Location
- Al Kuwait, Kuwait
- Company Industry
- General Engineering Consultancy
- Company Type
- Employer (Private Sector)
- Job Role
- Customer Service and Call Center
- Employment Type
- Part Time Employee
- Monthly Salary Range
- Number of Vacancies
- Career Level
- Entry Level
- Residence Location