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October 22, 2020
Home » call center agent at Alghanim Industries – Al Kuwait – Kuwait Jobs

call center agent at Alghanim Industries – Al Kuwait – Kuwait Jobs

Job Description

Job Purpose
Receive and process inbound calls by creating a service orders, leads, customer complaint using SAP CRM , Conduct outbound calls whenever required to promote Engineering products.
Key Accountabilities:

  • IC agent must know how to handle & communicate with the all type of customers with the same level.
  • IC agent must cope with stressed, angry and confused customers or callers. He must know how to deal with tasks like call backs, disconnects, call transfers, messages and holds.
  • IC agent must use & follow the corresponding etiquette on the telephone in order to satisfy and please customers.
  • Capability & ability to deliver knowledge on both products and services which will help to serve the customer and process customer calls
  • IC agent must use specific skills related to questioning and listening in order to maintain an effective communication on the phone.
  • Maintain correct customer information ( data entry)
  • Process inbound calls: being able to classify the incoming calls and select proper process as per the following:
    Maintenance Calls: create service orders or check for the order status
    Complaint call: create customer complaint using CRM
    Enquiry call: provide information to the customer about our products and create lead using proper lead type.
  • Conduct outbound calls to promote Eng. group products.

Required Qualification:

  • High school or Diploma Degree
  • Kuwaiti National 


Verbal Communication, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking

Job Details

Job Location
Al Kuwait, Kuwait

Company Industry
General Engineering Consultancy

Company Type
Employer (Private Sector)

Job Role
Customer Service and Call Center

Employment Type
Part Time Employee

Monthly Salary Range

Number of Vacancies

Preferred Candidate

Career Level
Entry Level

Residence Location


Click here to apply

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